Join Fortune Wings Club
24 hours Customer Service Hotline
Hong Kong SAR  +852-3916-3666
Mainland China (Local only)  950715
Taiwan, China (Local only)  0080-1853033
Australia  +61-29009-7988
New Zealand  +64-9913-4177
USA and Canada (Toll Free)  +1-855-393-3880
Baggage Enquiries (lost / delayed / damaged)
+852-3713-1300 (Mon-Sun, 09:00-23:00)  
Home > Passenger Care



In the event of flight delay, cancellation, or change, we commit: 

· To provide assistance on the spot. Please approach us if required.
· To provide updated information (on poster / via announcement) every 30 minutes.
· To provide water, snacks, and blankets when available (arrangement is subject to situation). Please let us know if you require any further assistance.
· To provide accommodation and other arrangements (when a long delay is anticipated for the flight).
· For assistance in rebooking via the Hong Kong Airlines website or call centre (subject to situations) ,please contact us for more details.