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FAQ for SMS Notification

1. Do I need to pay to subscribe to the SMS notification service?
The SMS (text message) notification service is free to Fortune Wings Club Members as well as Non-Members taking flights operated by Hong Kong Airlines. Currently, SMS notification service is available in more than 60 countries and regions.
2. Why do i receive flight delay message for my flight even though I haven't registered for flight messaging service?
We automatically notify all passengers if their Hong Kong Airlines flight is delayed, cancelled or rescheduled regardless of whether they have subscribed to receive text messages. As a special reminder, passengers who have agreed to receive flight reminder message when making a reservation, will be notified when online check-in opens 24 hours before flight departure. Please be sure to update your mobile phone number and enter the correct country code and email address to receive flight reminder messages and online check-in reminder.
3. When will I receive flight alerts?
You will be notified if your flight is delayed by more than 30 minutes, cancelled or rescheduled. For flight cancellations and flight changes, we will also notify you of updated flight information once it has been confirmed.
4. Is this service available for all Hong Kong Airlines flights?
SMS notification is available for flights operated by Hong Kong Airlines except code-sharing flights operated by other airlines.
5. How do I choose my preferred language for flight change messages and check-in reminders?
Currently, text messages (SMS) are available in four languages (Traditional Chinese, Simplified Chinese, English and Japanese*). Usually, the language of SMS is exactly the same as your preferred display language when making a reservation via our website or App. For passengers who selected Japanese as their preferred language, we will automatically send you English pre-flight messages and flight alerts.

*Pre-flight check-in reminder is now available in Japanese.

6. Why am I receiving text messages that contain corrupt characters?
Some mobile phones and mobile operators do not support Traditional Chinese or Simplified Chinese language that causes some messages being displayed incorrectly. In this case, we advise you to change the display language to English as default language and resend text message. For all text messages sent to Korea will contain [Web] in the first sentence.
7. Why am I unable to receive text messages (SMS) from Hong Kong Airlines?
We strongly recommend you to follow the procedures below to find out why flight messages are delayed or undelivered:
Handset procedures:
  1. Restart the handset by removing the SIM card and inserting it again.
  2. Free up some phone memory in case your inbox is full.
  3. Make sure your mobile phone has full network coverage and your network allows you to receive text messages.
  4. Make sure you are using a home network instead of a roaming network.

Other procedures:
  1. Make sure you dial the correct country code and phone number.
  2. In case you are using a prepaid SIM card, please make sure you have enough credit.
8. If my booking is confirmed within 24 hours before departure, can I still receive Pre-flight check-in reminder messages?
No. Currently, we are unable to send the Pre-flight check-in reminder for reservations made less than 24 hours of scheduled departure time. However, you can still receive the flight alert messages if your flight is delayed by more than 30 minutes, cancelled or rescheduled. For flight cancellations and flight changes, we will also notify you of updated flight information once it has been confirmed.
9. If my booking is cancelled within 48 hours of scheduled departure time, will I still receive Pre-flight check-in reminder messages?
No. However, if you cancel your reservations within 4 to 24 hours before departure time, you will still receive Pre-flight check-in reminder and Flight alert messages.

More about Flight messaging service

General Notes:
  • ■ Hong Kong Airlines is not liable for failure or non-delivery of pre-flight messages, and cannot guarantee the timeliness and reliability of text messages or email;
  • ■ SMS Notifications is free of charge, however, some mobile operators may require you to subscribe for SMS text messaging service before receiving SMS from us;
  • ■ Alphanumeric Sender ID and the numeric short code of all text messages (SMS) sent to you from us can be generated to a random number at any time subject to your local mobile     operator;
  • ■ Signatures of SMS will be displayed as: 【香港航空】,【信息通】,【InfoSMS】or without signatures.
Special Notes For U.S. Passengers
  • ■ You can text “STOP” to "251-95" to unsubscribe the SMS service and successful applicant will no longer receive SMS messages from us again;
  • ■ Text “HELP” to "251-95" to receive the instruction of using SMS mobile service and keyword of unsubscribing the SMS notification;
  • ■ Supported carriers in US: AT&T, Boost Mobile, CellCom USA, C Spire Wireless, nTelos, Google Voice, CWW, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular, nTelos, Cricket, Virgin.

Applicable Mobile Operators & Carries

Flight messaging service providers:
Country/RegionTel. Area Code*Mobile Operators/carriers
Algeria+213ATM Mobilis, DJEZZY, NEDJMA
Australia+61Vodafone, Yes Optus, Telstra, Virgin Mobile
Austria+43Connect, Max.Mobil, Mobilkom, One, Telering
Argentina+54Claro CTI, Nextel Argentina, Movistar, Personal
Aruba+297DIGICEL, Setar GSM
Bangladesh+880Orascom Telecom, Teletalk
Barbados+1246Digice, Cable & Wireless
Belgium+32Belgacom (Proximus), KPN Orange, Mobistar
Brazil+55Algar Telecom, TIM Celular, Vivo, Claro, Oi
Bosnia and Herzegovina+387BH MOBILE, ERONET
Burkina Faso+226Celtel Burkina Fas, Onatel
Canada+1Virgin Mobile, Rogers Wireless, Mts,Bell Mobility, Globalive, Telus, EastLin
Cambodia+855Mobitel Cambodia, Cambodia Shinawatra, Cambodia Samart Comms, CamGSM
China+86China Mobile GSM, China Telecom CDMA, China Unicom GSM
Taiwan,China+886APBW, Chunghwa Telecom, Far EasTone Telecommunications, Taiwan Mobile(TCC), VIBO Telecom
Chile+56SMARTCOM, Nextel Chile, VTR Movil
Czech Republic+420Eurotel Praha, Oskar (Cesky Mobil ), Paegas Super SMS, Radiomobil
Denmark+45Mobilix, Sonofon, Tele Danmark, Telia Denmark
Estonia+372RADIOLINJA, Tele2 Eesti Estonia
France+33Orange, Free Mobile France, NRJ Mobile, Bouygues Telecom, France Telecom, SFR
Finland+358Alands Mobiletelefon, Finnet, Radiolinja, Sonera, Suomen 2 G, Telia Finland
Germany+49E-Plus,Telefonica O2, T-MOBILE D1, Vodafone
Greece+30Vodafone-Panafon, Cosmote
Hong Kong SAR+8523HK, SmarTone, China Mobile HK, CSL, SUN Mobile, PCCW, 1O1O, Multibyt
Hungary+36T-MOBILE, PANNON, Vodafone
Indonesia+62Excelcom(XL), Hutchison, TELKOMSEL, Telkom, FLEXI, PT MOBILE-8, PT STI
India+91Vodafone, Aircel, Airtel, Bharti Telenet, Birla AT&T, BPL Mobile, Escotel, Essar, Fascel, Hexacom, MTNL, Orange, Reliance Telecom, RPG, Skycell, Spice, Usha East, Usha Martin
Israel+972Cellcom, Partner, Orange, Pelephone
Ireland+353Eircell, Esat Digifone
Italy+39Telecom Italia, Vodafone, H3G
Japan+81Docomo, Softbank(J-Phone), au(KDDi)
Kuwait+965Kuwait Telecom, ZAIN KW
Luxembourg+352Millicom, P&T
Macau+853China Telecom Macau, Ctm, Hutchison Telecom Macau, Smartone Macau
Madagascar+261ZAIN-MADACOM, Orange, Telma Mobile
Malaysia+60Celcom , Digi, Maxis, U Mobile, Tune Talk, YTL
Mexico+52Iusacell GSM(UNEFON), Nextel,MOVISTAR
Mongolia+976Mobicom, skytel, Gmobile
Myanmar+95MPT GSM, Ooredoo, Telenor
New Zealand+642Degrees, Skinny Mobile, Vodafone
Netherlands+316GMobile, MUNDIO, KPN Telecom, T-Mobile, Vodafone (Libertel), Lyca Mobile, Orange (DutchTone), Telfort
Nepal+977Nepal Telecommunications Corporation, DTI Paging
Norway+47Netcom, Telenor
Pakistan+92Mobilink, Pak telecom LTD-Ufone, Paktel
Poland+48Lyca Mobile, Polkomtel, ERA,Orange ,Sferia ,Play ,Plus GSM
Puerto Rico+1CLARO, T-Mobile, Open Mobile
Philippines+63SUN CELLULAR, Globe Telecom, SMART
Portugal+351Optimus, Telecel Portugal, TMN
Romania+40DIGI.MOBIL, Vodafone
Russia+7Mobile TeleSystems (MTS), BeeLine, MegaFon, Tele2Russia, Skylink
Saipan+1DoCoMo Pacifit, Choice, T&E
Saudi Arabia+966Mobiliy, Saudi Telecom
Slovakia+421T-MOBILE SK, O2
Slovenia+386Mobitel, Tusmobil
Spain+34Jazztel, Movistar, Pepephone
Singapore+65Mobile 1, SingTel, StarHub
South Korea+82LG, SK, KT Corp
South Africa+27Cell C South Africa, MTN, Telkom, Vodacom
South Sudan+211Sudanese Mobile, Gemtel
Sudan+249VIVACELL, SUDANI ONE, Sudanese Mobile
Switzerland+41Diax, Orange, Swisscom
Sweden+46Comviq, Europolitan, Sense, Telia
Sri Lanka+94Mobitel, Dialog, Hutch, Etisalat, Airtel
Thailand+66AIS GSM, TrueMove, TOT Mobile, DTAC GSM
Turkey+90AY Cell, Aria, Telsim, Turkcell
Tunisia+216Orascom Telecom, Tunisie Telecom, Orange
Ukraine+380Astelit LLC(LIFE), PeopleNet
United Kingdom+44OnePhone, Telefonica O2 UK, Orange, Virgin UK, Vodafone, Jersey Telecom, Flextel, T-Mobile, Hutchison, Manx Telecom, TRUPHONE
United Arab Emirates+971DU, ETISALAT
United States+1AT&T, Boost Mobile, CellCom USA, C Spire Wireless, nTelos, Google Voice, CWW, T-Mobile, Metro PCS, Verizon, Sprint, U.S. Cellular, nTelos, Cricket, Virgin
Vietnam+84Hanoi Telecom, Vinaphone, MOBIFONE, Viettel, GTEL