Hong Kong Airlines Customer Service Centre |
Hong Kong SAR | +852-3916-3666 |
Mainland China (Local only) | 950715 |
Baggage Enquiries (lost / delayed / damaged) |
+852-3713-1300 (Mon-Sun, 09:00-23:00) |
Cabin Baggage
For your safety and comfort in flight and during boarding, the amount, the size and the weight of your cabin baggage are limited to the followings:
Allowance for Business class passenger:
Each passenger is allowed to carry TWO pieces of cabin baggage, which must not exceed 45 inches ( 22" x 14" x 9" or 56cm x 36cm x 23cm) in size and 7kg/15Ibs in weight for each cabin baggage
Allowance for Economy class passenger:
Each passenger is allowed to carry ONE piece of cabin baggage, which must not exceed 45 inches ( 22" x 14" x 9" or 56cm x 36cm x 23cm) in size and 7kg/15Ibs in weight.
Duty-free items are included in your cabin baggage allowance.
All excess or bulky hand baggage, exceeding the limitations, will be intercepted and stowed in the aircraft hold. The excess carry-on baggage will be subject to a charge (regardless of whether the check-in baggage allowance is used or not).
In addition to the checked and unchecked baggage allowance, passengers are entitled to bring 1 more small item aboard the aircraft in addition to their cabin luggage. These items include:
- Small handbags
- Laptop bags
- Small backpacks
- Camera bags
- Briefcases
At the boarding gate, all the excessive or bulky hand baggage, exceeding the limitations, will be intercepted and stowed in the aircraft hold.
Please proceed to boarding gate at least 30 minutes before departure time in order to allow ample time to make arrangement for your excessive hand baggage. To maintain on time departure, Hong Kong Airlines reserves the right to refuse acceptance of late show passengers. Thank you very much for your cooperation.
The restriction on carrying Liquid, Aerosols and Gels items is the same for all normal journey. However, passengers are reminded that they are not allowed to board the plane if they are carrying any forms of liquid, aerosols or gels over 100ml per bottle and 1,000 ml in total (including Duty Free products regardless of sealed or not). Airport Security Officials will conduct a secondary security check on all passengers’ cabin baggage before boarding. All these prohibited items must be disposed immediately before boarding.
For Australian bound passengers without any connecting flight, they can purchased liquidm aerosols and gels items through inflight dutyfree sales of their last flying sector.
Awareness towards the Carriage of Dangerous Goods
Dangerous Goods (DG) are articles and substances which are capable of posing a risk to health, safety, property or the environment. Their carriage is strictly controlled by international dangerous goods regulations which specify the conditions under which dangerous goods can be transported without risking the safety of people and property.
These regulations prohibit the carriage of dangerous goods in passenger baggage. However, certain items may be carried in hand or checked baggage provided they are limited in quantity and for personal use only.
Many types of dangerous goods may be carried as cargo provided the applicable conditions for their carriage have been met according to the IATA Dangerous Goods Regulations in terms of classification, limitations, packing, and declaration.
The transport of dangerous goods by air within Hong Kong is governed by the Hong Kong Civil Aviation Department. These rules apply to all passengers, crew members and airline staff. It is against the law to carry or accept dangerous good for air travel without fully complying with the IATA Dangerous Goods Regulations.
Definition of Dangerous Goods
According to the IATA Dangerous Goods Regulations, "Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property or the environment and which are shown in the list of dangerous goods in these Regulations or which are classified according to these Regulations"
Hazard Classes
Dangerous goods are divided into nine classes (in addition to several subcategories) on the basis of the specific chemical characteristics producing the risk. Some hazard classes are further subdivided into hazard division due to the wide scope of the class. Items labeled and accepted as dangerous goods cannot travel as checked or carry-on baggage except otherwise allowed in accordance with CSM (Common Safety Method) or DGR (Dangerous Goods Regulations). The nine hazard classes and their divisions are listed below,
Dangerous Goods Notice
What you must not take on an Aircraft
please do not hesitate to check with the airline staff who will assist with any of your inquiries Typical examples of items that may contain or indicate the presence of dangerous goods are:
Notice of Carriage of SPARE Lithium Batteries and Portable Battery Charger
NO Spare Lithium Batteries and Portable Battery Chargers in Check-in Baggage; ONLY allowable in Carry-
on Baggage
** Please contact our Airport Services Staff if you have any enquiry
ave any enquiry
Smart Bag with Integrated Lithium Batteries Smart bags are both check-in and carry-on bags with integrated lithium batteries, motors, power banks, GPS, GSM, Bluetooth, RFID or Wi-Fi technology. Smart bags will not be considered as a portable electronic device (PED); their batteries will be handled as a power bank or spare lithium battery. With effective from 01 January 2018, smart bags with non-removable lithium batteries will not be accepted as cabin or check-in baggage.
When travelling with your SMART Bags, always declare this to our check-in staff.
You can travel with your lithium battery powered smart bag, provided that:
For check-in baggage
1. The installed lithium battery and power bank can and will be removed by you and packed individually ensuring it is protected from possible short-circuit. You must carry this battery and power bank in your carry-on baggage or as a personal item on board and will be treated in accordance with existing spare lithium battery requirement. It cannot be packed in your checked baggage.
For Carry-on baggage
Please note that your smart baggage will NOT be accepted if it is powered by a lithium battery with a watt hour rating of more than 160Wh.
If the battery cannot be removed, the smart bag will not be permitted for carriage as check-in or cabin baggage.
Do not carry restricted items in Hong Kong
According to the Laws of Hong Kong, it is illegal for the residents of Hong Kong, visitors or transit passengers going through Hong Kong International Airport, to carry the following items within the territory of Hong Kong, irrespective of whether these items are stored in the hand-carried luggage or hold luggage: http://www.police.gov.hk/ppp_en/04_crime_matters/cpa/cpa_at_01.html
Ban on Power Motorized Scooters (or named as airwheel, solowheel, hoverboard, mini-segway, other balance wheel) .
Due to the possibility of fire risk, Hong Kong Airlines has imposed a total ban on transporting such devices (Power Motorized Scooters or named as airwheel, solowheel, hoverboard, mini-segway, other balance wheel and related accessories) as checked-in baggage and hand carry baggage on all Hong Kong Airlines flights. The above handling will apply to interline transit passengers who bring small vehicles running on lithium ion batteries with connection on HX.
According to baggage rules, Hong Kong Airlines passengers are not allowed to bring small vehicles running on lithium ion batteries onto the aircraft. If these items are brought to the airport, item will be rejected at check-in and it will be the passenger's responsibility to arrange disposal of such banned items prior to boarding. As the items have a flammable risk, Hong Kong Airlines will not store these items.
Please note:
Effective 7th December, 2015, small vehicles powered by lithium ion batteries are forbidden in passenger checked and cabin baggage.
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Important Notice: Policy on portable electronic devices in checked baggage
If you are travelling together with your portable electronic devices in your checked baggage, passengers have to ensure that the below safety measures are taken place.
DO NOT TRANSPORT ILLEGAL ITEMS
According to the Hong Kong Law, Hong Kong Residents, visitors or passengers transit via Hong Kong International Airport are not required to own or possess the below illegal items within Hong Kong territory, no matter containing in cabin or checked baggage. Offenders are liable upon conviction to a fine of HK$100,000, and imprisonment for 14 years. For further information please refer to the Hong Kong Police department website ( http://www.police.gov.hk/ppp_tc/04_crime_matters/cpa/cpa_at_01html ).
Firearms and Ammunition
Prohibited Weapons
According to Cap 217 《Weapons Ordinance》 , prohibited weapon included:
Alcohol Based Disinfection products
Liquids, aerosols and gels in cabin baggage have to be carried in containers with volume not exceeding 100ML. The items should be packed in a re-sealable transparent plastic bag with a total capacity of less than 1L/1KG per passenger. Items exceeding stated amount should be stored in your check-in baggage. The capacity/weight of each container must not exceed 0.5L/0.5KG and the total net quantity should be less than 2L/2KG per passenger.
Disnfection products containing corrosive liquid
Products containing corrosive substance, such as Chlorine Dioxide and Sodium Chlorite, are classified as Dangerous Goods Class 8 – Corrosive Materials, and are not allowed to be carried on board or for check in. |
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Examples of LAGs include:
Exemption from the above restrictions on LAGs will apply to:
Safety regulations regarding passengers carrying liquid, aerosols and gels on Australian flights
The restrictions on travel with liquids are the same as regular travel.
However, please be aware that there is a secondary security screening of your liquid items at the gate of Hong Kong International airport for all passengers departing for Australia. This is to ensure that no excessive liquid, gas or aerosol items (over 100ml per bottle and 1,000ml in total) are carried on board. All excessive items / quantity of liquid must be disposed immediately before boarding.
Passengers arriving in Australia without further connecting flights can purchase duty free liquid items in-flight on the last sector of their journey.
The following countries/cities have imposed the above restrictions on departing flights.
For flights operated by our partner
When travelling on a flight operated by our partner, the operating carrier's baggage policy applies. For details, please visit the operating carrier's website.
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Security Notice to Passengers Boarding Aircraft
Hong Kong Civil Aviation Department
Passengers are prohibited from carrying the following items aboard aircraft:
Knife and knife-like object of any length and description; or bladed items, including but not limited to household cutlery, cutters, scissors or razor blades.
For full details of all restricted items, please visit the website of Hong Kong Civil Aviation Department.
General Administration of Civil Aviation of China
From 7 April 2008 onwards, passengers travelling from any destinations in Mainland China are prohibited from carrying cigarette lighters and matches aboard civil aircraft.
For details of the announcement (in Simplified Chinese only), please visit the website of General Administration of Civil Aviation of China .