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Home >  Trip Management > Refund Application Form

 

 

When there is an Ad hoc or planned flight reschedule and cancellation, Hong Kong Airlines will waive the rebooking, no-show, reissue and refund charges for all tickets issued worldwide for travel on Hong Kong Airlines (HX) flights with confirmed booking.

 

 

  1. 1.      Waived on rebooking and reissue charges

     

    • ·           Such requests must be made within 10 days of the affected departure day.

    • ·           Revised (new) travel date must within next 14 days of the affected departure day or revised (new) flight must be the first available flight.

    • ·           Such waiver on all rebooking request can only be applied once.

    • ·           Subsequent changes and amendments to the flight itinerary will be subject to the terms and conditions of the original ticket.

    • ·           Inclusive of those valid on flight date shown tickets.

    • ·           Waiver is applicable on inbound segment if flight irregularity happened on outbound.

  2.  

    2.      Waived on cancellation and refund charges

    •  

      ·           Inclusive of non-refundable FIT tickets. For totally unused ticket will be refunded 100%. For partially used ticket, refund amount will be subject to the value of unused sector(s) to be calculated.

    • ·           Flight reservation must be cancelled on the same day of the affected departure day.

    • ·           Refund application on refund charges and cancellation charges waiver must be submitted through original issuing office.

    • ·           Waiver of refund or cancellation penalty only applies to refund submit within 60days from the affected flight date. Otherwise, normal Terms & Conditions of original ticket will be applied.

    • ·            Ticket refund is not accepted at the airport. 

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    3.   Passengers holding group tickets are advised to contact their travel agent for ticket arrangement.

     

    For any enquiry, please contact Hong Kong Airlines Customer Service Centre.