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| 24 hours Customer Service Hotline |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local only) | 950715 |
| Taiwan, China (Local only) | 0080-1853033 |
| Australia | +61-29009-7988 |
| New Zealand | +64-9913-4177 |
| USA and Canada (Toll Free) | +1-855-393-3880 |
| Baggage Enquiries (lost / delayed / damaged) |
| +852-3713-1300 (Mon-Sun, 09:00-23:00) |
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Earn Points Partner Fortune Wings Club Members can earn FWC Award Points when you pay by our co-brand credit cards, staying at our participating hotels or spending with our partner merchants. Then you may use the Award Points to redeem award tickets, upgrade and many other lifestyle awards. Fortune Wings Club Members may get discounts and special benefits with our partners by presenting FWC membership card (including E-card). Please click here for details.
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