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Home > Legal & Privacy

 

Cookies Policy


Information about our use of cookies 

Hong Kong Airlines Limited ("HKA") is committed to protecting the personal data we collect about you online. This cookies policy explains how we use cookies and what impact this has on you.

By using the website www.hongkongairlines.com and other online services, such as our mobile app, you agree that HKA can store and access cookies, IP addresses and use other methods in order to collect website usage data and improve your online experience.

The cookies may include information about your website usage, provide information on your use of our products and services, your browser and device type or your location when accessing the website. 

Cookies usage also allows us to distinguish you from another visitor when visiting www.hongkongairlines.com. This information helps us to provide you the best online experience as well as to improve the website for future visit.

 

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device.

Cookies contain information that is transferred to your device's hard drive. Cookies are then sent back to our website on each subsequent visit, or to another website that recognizes that cookie.  The cookies that we use do store information which itself can identify you but they will store information regarding your use of our website.

Cookies perform various tasks (such as remembering your preferences) and are an important part of improving your experience on the website.  For example, our cookies will remember your chosen language and country so that when you go to the website the pages are in that language and the departure airports are in that country.  If you are halfway through a booking our cookies will allow you to browse other areas of the website and then return back to your booking.

What cookies do HKA use and what are their usages?

We use the following cookies at www.hongkongairlines.com:

Technical: Cookies are needed for the website to be perfectly accessible.

Examples:

  • Balance website traffic to ensure our customers receive a consistent and reliable service.
  • Limit traffic to key parts of the website in order to maintain performance levels.
  • Store your acceptance of the Privacy Policy, cookies policy and website terms and conditions, without which access is not granted to www.hongkongairlines.com.

 

Session cookies are active only during the period you are logged on to www.hongkongairlines.com website and are removed when you leave. They help us track the sections of the website you used and allow us to make improvements observing user preferences.

Permanent cookies remain on your hard drive until you remove them through your browser's Internet security settings. Permanent cookies are used to store user preferences such as preferred language and thus eliminate your having to make the same entries on each visit.

Why do we use cookies?

Ease of use. Cookies are used to enhance the ease of use of www.hongkongairlines.com for customers.

Examples:

  • Rremember your language and country of choice and presenting relevant content.
  • Keep track of your Fortune Wings Club membership number when you have logged in.
  • Remember your selected departure airport when booking a flight.

 

Tracking. Cookies are used to gather statistics on how you use our website.

Examples:

  • Gather feedback on customer satisfaction through our website survey.
  • Gain insight into how you use the website so that we can make improvements to its usability.

 

Marketing. Cookies are used to enable us to present appropriate messages to you.

Examples:

  • Allow www.hongkongairlines.com to serve up different versions of a page for marketing purposes.
  • Control invitations on www.hongkongairlines.com for instant credit card offers.
  • Allow third parties to display appropriate advertising and to track its effectiveness.
  • Display messages which offer a selection of products based on what you are viewing on www.hongkongairlines.com, or presented to you by our agency when you visit other selected websites. This is also known as online behavioural advertising.

 

Additionally, when you request pages from our websites, HKA's servers log your Internet Protocol address (“IP address”).  This information is transmitted to and stored on HKA's servers. 

Your IP address, browser type, browser language, and the date and time of your query, enable us to better understand and improve the usability, performance and effectiveness of our websites for purposes of system administration, to infer your geographic location, to track the use of our websites, and to identify you when HKA feels it is necessary to enforce compliance with our policies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

What if you delete your cookies?

Users can control the use of cookies at the individual browser level. You may block all or some cookies by activating the setting on your browser to refuse the setting of all or some cookies. You should review the "help" section of your browser for further details on how to restrict cookies.

Please note though, that if you delete your cookies:

-You may still use our website, but your ability to use some features or areas of our website may be limited.

-We will no longer know that you have opted out of online behavioural advertising, so the banners from our third-party advertisers will reappear when you visit other selected websites.

·         We will no longer automatically recognize that you have agreed to our Cookie Policy, so the cookies banners may reappear when you visit HKA’s websites, and we will ask for confirmation of this along with your language and country preferences.

 

 

You can find more information about cookies (including how to disable them) at http://www.allaboutcookies.org.

 

In addition, certain cookies can also be managed through the Network Advertising Initiative at: http://www.networkadvertising.org/managing/opt_out.asp.

 

 

More information about cookies used on www.hongkongairlines.com:

 hkId

 

Use when single sign-on with www.hongkongairlines.com and book.hongkongairlines.com.

 

Record the user's member ID,  IP address and subsequently display messages directed to members

hkIdFlag

 

The default value is 1, indicating whether to use single sign-on. Also record the status of SSO

language

 

Used to store the language parameters in multi-language locale (language_market) and used to store the language parameter recently that accessed by you

 market

 

Used to store region parameters in multi-lingual locale (language_market)

hkaRegionAndLang

 

Used to store locale (language_market) values

td_cookie

 

Front-end cookie

Webtrends

 

Apache default cookies

JSESSIONID

User's session id tracking

returntype

 

Used to store the type of round-trip you have visited/ searched most recently

fromInput

 

Used to store the departure city  you have visited/ searched most recently

toInput

 

Used to store the arrival city you have visited /searched most recently

departureDate

 

Used to store the departure date you have visited/ searched  most recently

returnDate

 

Used to store the arrival date you have visited/ searched  most recently

adultNum

 

Used to store the number of adults  you have inputted in your search of journey (s) most recently

childNum

 

Used to store the number of child you have inputted in your search of journey (s)  most recently

currency

 

Used to store the currency you have selected for your payment of journey (s)  most recently

Cabin

 

Used to store the cabin class you have selected in your search of journey (s)  most recently

hk_country

 

 User's country tracking

hk_language

 

 User's language tracking

hkaRegionAndLang

 

 User's Region and Language tracking

cookiStautsAUEN




To determine and record the language you have chosen when browsing HKA Website

cookiStautsCAEN

cookiStautsUSEN

cookiStautsNZEN

cookiStautsTWTC

cookiStautsCNSC

cookiStautsTHTH

cookiStautsHKTC

cookiStautsOCEN

cookiStautsJPJP

cookiStautsHKEN

cookiStautsCNEN

cookiStautsJPEN

HomeCookiStauts

datefound

 

 Specifically for lost item webpage, record the date that the lost property is found

cityairport

 

 Specifically for lost item webpage, record the airport in which the lost property is found

categorylost

 

 Record the type of lost property

recentSearchDeparture

 

 Record the most recent one-way ticket itinerary you have searched

recentSearchReturn

 

Record the most recent round trip ticket itinerary you have searched

hkaUserToken

 

 Record the email contact information

Index

Record the region of departure index

From

Mode

 

 Identify whether you are visiting  HKA pc website or from a mobile webpage rom mobile version or pc version of HKA website

Route

 

 Session maintenance  for load balance

LanguageCode   

At HKA careers page, remembering the user's language preference

QueryString

At HKA careers page, recording the user's filtering/searches

Hm_lvt_8c2049f985a528c8cf8ca3f4021ab977

 

 

 

 

 

 

 

 

 

 

 

Marketing Tracking

JSESSIONID

OriginDC

WT_FPC

__utma

__utmz

_ga

_gid

Route

scarab.visitor

vjlast

vjuids

mode

scarab.profile

IDE

TDCPM

TDID

demdex

dextp

dpm

U

lidid

tuuid

UID

UIDIR

KRTBCOOKIE_22

KRTBCOOKIE_377

PUBMDCID

PugT

datr

fr

sb

AO

B

F

PH

SSL

T

Y

 


 Updates to our Cookie Policy

We may make changes to this Cookie Policy from time to time without prior notice and we will publish on our website if there is any new version of this Policy.

 

In the event of any inconsistency between the English version and the Chinese version, English version shall prevail.

  

Last update: 24 May, 2018