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| 24 hours Customer Service Hotline |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local only) | 950715 |
| Taiwan, China (Local only) | 0080-1853033 |
| Australia | +61-29009-7988 |
| New Zealand | +64-9913-4177 |
| USA and Canada (Toll Free) | +1-855-393-3880 |
| Baggage Enquiries (lost / delayed / damaged) |
| +852-3713-1300 (Mon-Sun, 09:00-23:00) |
Home >About Us> Contact Us | 24 hours Customer Service Hotline | |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local service only) | 950715 |
| Taiwan, China (Local Service only) | 0080-1853033 |
| Australia | +61-29009-7988 |
| New Zealand | +64-9913-4177 |
| United States and Canada (Toll Free) | +1-855-393-3880 |
| Contact us by email or Apply refund online | |
| call.center@hkairlines.com | |
| Refund | Please click here to apply refund online or check online refund status |
| Baggage Enquiries (lost / delayed / damaged) | |
| Telephone | +852-3713-1300 |
| Fax | +852-2261-0968 |
| baggage.services@hagsl.com | |
| Address | 5N024 Level 5 Terminal 1 Hong Kong International Airport, Lantau, Hong Kong |
| Office Hour | Monday to Sunday, 09:00-23:00 |
