24 hours Customer Service Hotline |
Hong Kong SAR | +852-3916-3666 |
Mainland China (Local only) | 950715 |
Taiwan, China (Local only) | 0080-1853033 |
USA and Canada (Toll Free) | +1-855-393-3880 |
Baggage Enquiries (lost / delayed / damaged) |
+852-3713-1300 (Mon-Sun, 09:00-23:00) |
24 hours Customer Service Hotline | |
Hong Kong SAR | +852-3916-3666 |
Mainland China (Local service only) | 950715 |
Taiwan, China (Local Service only) | 0080-1853033 |
United States and Canada (Toll Free) | +1-855-393-3880 |
Contact us by email or Apply refund online | |
call.center@hkairlines.com | |
Refund | Please click here to apply refund online or check online refund status |
Baggage Enquiries (lost / delayed / damaged) | |
Telephone | +852-3713-1300 |
Fax | +852-2261-0968 |
baggage.services@hagsl.com | |
Address | 5N024 Level 5 Terminal 1 Hong Kong International Airport, Lantau, Hong Kong |
Office Hour | Monday to Sunday, 09:00-23:00 |