Hong Kong Airlines Customer Service Centre |
Hong Kong SAR | +852-3916-3666 |
Mainland China (Local only) | 950715 |
Baggage Enquiries (lost / delayed / damaged) |
+852-3713-1300 (Mon-Sun, 09:00-23:00) |
Transit & Transfer
1) Transit Service
The Airport Transit Desk is located at Area E1 and M1 on the Arrival Level. Please approach the transfer desk at least 40 minutes before the departure time for check in procedure.
2) Through Check-In Service
As a courtesy, Hong Kong Airlines will through-check you and your bags to your final destination if you are travelling on same ticket with our interline partner or separate tickets involving connections operated by Hong Kong Airlines.
According to IATA’s regulation, it is not necessary for airlines to provide baggage through check-in service to a passenger’s final destination when he/she is holding separate tickets. If there are 2 separate tickets, then there are 2 separate contracts of carriage. There are airlines announced that they will not provide baggage through check-in service for separate tickets. Hong Kong Airlines will tag your baggage to the destination of the Hong Kong Airlines ticket(s) ONLY. When you arrive at the airport, please claim your baggage and go to next carrier’s check-in counter for recheck-in. Thank you for your understanding.
For passengers who travel with other airlines and hold separate tickets (one is by piece concept and the other is by weight concept), the baggage allowance as ticket shown should be applied separately.
3) Shenzhen International Airport/Kingley Banner Centre Check-in Service
Passengers flying with Hong Kong Airlines are privileged to enjoy upstream check-in and have your boarding pass issued at Shenzhen International Airport(SZIA)/Kingley Banner Centre for flights departing from Hong Kong, before taking cross-boundary land transport to Hong Kong Interantional Airport.
Shenzhen International Airport#
Shenzhen Kingley Banner Centre#
4) Macau & Pearl River Delta(PRD) Ferry Terminal
To correspond to Pearl River Delta (PRD) Transportation Developments, the ‘Air to Sea’ and ‘Sea to Air’ Upstream Baggage Tag Through Services are implemented at the SkyPier of the Hong Kong International Airport (HKIA).
Passenger travel with Hong Kong Airlines can connect and enjoy check-in services at below nine ports:
Ferry services connecting between Hong Kong International Airport and Pearl River Delta are quick and convenient with departures from the airport approximately 9:00 a.m. to 9:45 p.m.
Details of the SKYPier service
Boarding Requirements
Passengers should possess the following documents before boarding:
Air - Sea Transfer