We use cookies
Hong Kong Airlines uses cookies to improve your website experience. By continuing to browse our website, you are agreeing to the use of cookies.
Click here to view our Cookie Policy.
Link Share
| 24 hours Customer Service Hotline |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local only) | 950715 |
| Taiwan, China (Local only) | 0080-1853033 |
| Australia | +61-29009-7988 |
| New Zealand | +64-9913-4177 |
| USA and Canada (Toll Free) | +1-855-393-3880 |
| Baggage Enquiries (lost / delayed / damaged) |
| +852-3713-1300 (Mon-Sun, 09:00-23:00) |
Home >Travel Information> Hong Kong Airport
Check-In Services
(1) Hong Kong
International Airport (HKIA)
Check-In Counter Area:
Aisle K and Aisle F (for U.S routes), Level 7, Terminal 1, Hong Kong
International Airport
Check-in counter are
open 2 hours and 30 minutes prior to flight departure and closed 40 minutes
before departure. Boarding gates are closed 20 minutes before departure.
Passengers are recommended to complete the check-in procedure 90 minutes before
scheduled departure time.
Hong Kong Airlines will
relocate its check-in services from Aisle K to Aisle
H between 26th September and 26th October 2019 to facilitate the
airport's expansion works at Terminal 1.
Check-in service for our
US flights remains at Aisle F during the relocation
period.
We will continue to
offer our best customer service to all passengers.
(2) In-Town Check-In
Stations#
Location: Hong Kong and Kowloon Station, Airport
Express Line, MTR
Opening Hours: Daily, 5:30 am to 00:00 am (Passenger
can simply check in and collect your boarding pass as early as one day in
advance)
#The In-Town Check-In service of Hong Kong
Airlines does not cover groups and industry/agency discount air-ticket holders.
(3) Hong Kong Boundary
Crossing Facilities
Location: No. 322,
Arrival levels, Hong Kong Boundary Crossing Facilities
Opening Hours: Daily,
7:00 am to 10:30 pm
We would also like to
remind our passengers to allocate enough time to check in at the Hong Kong
Boundary Crossing Facilities:
- 120
minutes before scheduled departure time for passengers with checked-in bags
- 90 minutes
before scheduled departure time for passengers without check-in bags
# Passengers travelling
on Hong Kong Airlines flights (except to USA destinations) may simply check in
and collect your boarding pass as early as one day in advance at our service counters.
# The BCF check-In
service of Hong Kong Airlines does not cover groups and industry/agency
discount air-ticket holders.
Live Chat
