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| 24 hours Customer Service Hotline |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local only) | 950715 |
| Taiwan, China (Local only) | 0080-1853033 |
| Australia | +61-29009-7988 |
| New Zealand | +64-9913-4177 |
| USA and Canada (Toll Free) | +1-855-393-3880 |
| Baggage Enquiries (lost / delayed / damaged) |
| +852-3713-1300 (Mon-Sun, 09:00-23:00) |
Home >Travel Information> Hong Kong Airport
Check-In Services
(1) Hong Kong International Airport (HKIA)
Check-In Counter Area: Aisle K and Aisle F (for U.S. routes), Level 7, Terminal 1, Hong Kong International Airport
Check-in counters are open 2 hours and 30 minutes prior to flight departure and closed 40 minutes before departure. Boarding gates are closed 20 minutes before departure. Passengers are recommended to complete the check-in procedure 90 minutes before scheduled departure time.
(2) In-Town Check-In Stations#
Location: Hong Kong and Kowloon Station, Airport Express Line, MTR
Opening Hours: Daily, 5.30am to 90 minutes before scheduled departure time of last flight of the day (Passenger can simply check in and collect your boarding pass as early as one day in advance or as late as 90 minutes before departure)
#The In-Town Check-In service of Hong Kong Airlines does not cover groups and industry/agency discount air-ticket holders.
(3) Hong Kong Boundary Crossing Facilities
Location: No. 322, Arrival levels, Hong Kong Boundary Crossing Facilities
Opening Hours: Daily, 7:00am to 10:30pm
We would also like to remind our passengers to allocate enough time to check in at the Hong Kong Boundary Crossing Facilities:
- 120 minutes before scheduled departure time for passengers with checked-in bags
- 90 minutes before scheduled departure time for passengers without check-in bags
# Passengers travelling on Hong Kong Airlines flights (except to USA destinations) may simply check in and collect your boarding pass as early as one day in advance at our service counters.
# The BCF check-In service of Hong Kong Airlines does not cover groups and industry/agency discount air-ticket holders.
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