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| Hong Kong Airlines Customer Service Centre |
| Hong Kong SAR | +852-3916-3666 |
| Mainland China (Local only) | 950715 |
| Baggage Enquiries (lost / delayed / damaged) |
| +852-3713-1300 (Mon-Sun, 09:00-23:00) |
Home >Travel Information> Hong Kong Airport
Check-In Services
(1) Hong Kong
International Airport (HKIA)
Check-In Counter Area:
Aisle K, Level 7, Terminal 1, Hong Kong
International Airport
Check-in counter are
open 2 hours and 30 minutes prior to flight departure and closed 40 minutes
before departure. Boarding gates are closed 20 minutes before departure.
Passengers are recommended to complete the check-in procedure 90 minutes before
scheduled departure time.
(2) In-Town Check-In
Stations#
Location: Hong Kong and Kowloon Station, Airport
Express Line, MTR
Opening Hours:
#The In-Town Check-In service of Hong Kong
Airlines does not cover groups and industry/agency discount air-ticket holders.
(3) Hong Kong Boundary
Crossing Facilities
Location: No. 322,
Arrival levels, Hong Kong Boundary Crossing Facilities
Opening Hours: Daily, 7:00 am to 10:30 pm
(Starting from 9 February 2020, check-in services at HKG BCF will be suspended until further notice. Please proceed directly to
Hong Kong International Airport to check-in.)
We would also like to
remind our passengers to allocate enough time to check in at the Hong Kong
Boundary Crossing Facilities:
-
-
# Passengers travelling
on Hong Kong Airlines flights may simply check in
and collect your boarding pass as early as one day in advance at our service counters.
# The BCF check-In
service of Hong Kong Airlines does not cover groups and industry/agency
discount air-ticket holders.
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