Award Tickets Redemption Chart

Award Upgrades Redemption Chart

How to redeem - Award Tickets

1. Visit Hong Kong Airlines website and click on "Award Tickets" or click on "Fortune Wings Club" in mobile APP; or

2. Contact our Customer Service Hotline at +852 3916 3666 (Hong Kong SAR) / +86 898 950 717 (Mainland China) or email to ffp@hnair.com; or

3. Visit Hong Kong Airlines' Ticketing Office

*Effective from 1 January 2021, service fees will be applied if using our customer service hotline, airport counters or by the local sales offices. For more details of new service fee. Please click here.

How to redeem - Award Upgrades

1. Contact our Customer Service Hotline at +852 3916 3666 (Hong Kong SAR) / +86 898 950 717 (Mainland China) or email to ffp@hnair.com; or

2. Visit Hong Kong Airlines' Ticketing Office

Manage Your Nominee List

FWC members can redeem award tickets and upgrades for themselves and also their nominees. Each FWC member can add up to 10 nominees into their account for FREE! 

To update your nominee list, please log on to your account and then click "Profile", "Manage Nominee". Please note that it takes 30 days for a nominee list to become effective.

Terms and conditions:

1. Award chart distance is based on Ticketed Point Mileage (TPM) published by IATA and measured in kilometers.

2. The above redemption standards are applicable to flights marketed and operated by Hong Kong Airlines (HX) only.
3. Award tickets and upgrades are not applicable on special flights, chartered flights or other code-sharing flights.
4. The redemption rates for infant, child and adult are the same.
5. In order to redeem award upgrades, members must hold Economy class tickets booked in Y/B/H/K/L/M/N fare classes or Economy Comfort Plus booked in U/P fare classes.
6. The above Award Upgrades Redemption Chart is for one-way only and subject to cabin availability.
7. Points accrual and ticket rules will base on the original booking class if the upgrade is settled by FWC points or cash (requested at the airport or in-flight on the flight day).
8. Members may change the flight date of the award ticket free of charge within the ticket validity. Seats are subject to cabin availability on same booking class only. * Effective from 1 January 2021, service fee will be applied.
9. No point refund is allowed for award tickets and upgrades.
10. The above redemption criteria is subject to change without prior notice.
11. Hong Kong Airlines' and Fortune Wings Club's terms and conditions apply.