Online Check-in

Check-in for your flight from 48 hours up to 1.5hours prior to flight departure and reserve seat for you and your companions.

*Note: Flights to/from U.S., Online Check-in is only available from 24 hours until 1.5hours before departure.

Before You Fly

  1. (Before 2hrs) Bag Drop - Proceed to Check-In Bag Drop.                        
  2. (Before 60 mins) Security Check - Immigration’s inspection and security check.
  3. (Before 40 mins) Boarding - Check the departure time/boarding gate.
  4. (Gate Close) Depart - You may not be accepted for travel when gate is closed 20 minutes before departure.

    *Note: Passengers departing to/from United States, are advised to arrive at airport check-in counters 3 hrs prior to departure for necessary formalities and proceed to boarding gate for boarding right after check-in.

About Online Check-in

  • Available from 48 hrs up to 1.5hrs prior to your flight departure( For flight from / to U.S., online check-in is available only from 24 hrs up to 1.5hrs before flight)
  • Confirm your presence (maximum 5 passengers with the same itinerary)
  • Reserve seat for you and companion in advance
  • Print your boarding pass at self-service counter/ Mobile boarding pass (Only available for flights departing from Hong Kong Int’l, Taiwan Taoyuan Int’l, Vancouver Int’l, Naha Airport, Narita Int’l, Kansai Int’l, New Chitose Airport, Incheon Int’l & Auckland Airport, except flights from / to U.S.)
  • Retrieve your boarding pass at Hong Kong Airlines airport self-service check-in kiosks
  • Drop-off your baggage at airport self-bag drop counter
  • Cancel check-in for yourself and other passengers concerned
  • According to the Immigration and Security Regulations, passenger’s name on boarding pass must be exactly the same as shown on the travel document.
  • If you have selected your seat, you are still required to check in.
  • You are recommended to check in 60 minutes prior to flight departure at the check-in counter, or your selected seat may be released. Prepaid Seat and Extra Legroom Seat (Value-added Services) and/or Fortune Wings Club – Platinum and Gold card members are exempt from this requirement but are subject to check-in time requirement of different airport.
  • Except specified routes, you are recommended to check in via Hong Kong Airlines’ website / mobile apps 1.5 to 48 hours prior to the flight departure or at the Self Check-In Kiosks at the airport 60 minutes prior to the flight departure.
  • Airport check-in counters open 2.5 hrs prior to flight departure. Boarding gates will close 20mins before the flight departs. Hong Kong Airlines reserves the right to refuse the acceptance for travel of late passengers.
  • As there may be change made after checked-in, please double check the departure time and boarding gate on the “Flight Information Display” at the airport.

  • Passengers requiring wheelchair or Medical Assistance
  • Unaccompanied minors, passenger travelling with infants or small children
  • Passenger with I class or E class
  • Flights that not operatored by Hong Kong Airlines

  • Self-printed boarding pass is currently supported by below departing airports: (Not applicable for flights from / to U.S.):

    Hong Kong(HKG), Beijing(PEK), Shanghai Pudong(PVG), Shanghai Hongqiao(SHA), Taipei(TPE), Kansai(KIX), Sapporo(CTS), Tokyo(NRT), Okinawa(OKA), Seoul(ICN), Bangkok(BKK), Auckland(AKL), Vancouver(YVR)

  • Online check-in service is not available for codeshare flight operated by our partner carriers.
  • The Boarding gate will be closed 20 minutes before departure. Please arrive at the airport at least 1.5 hours before departure to allow sufficient time for check-in procedures.
  • Passengers departing from below cities and have completed online check-in must proceed to airport Check-in counters to retrieve the physical boarding pass:

    Chengdu(CTU), Chongqing(CKG), Fuzhou(FOC), Guiyang(KWE), Haikou(HAK), Hangzhou(HGH), Nanchang(KHN), Nanjing(NKG), Sanya(SYX), Tianjin(TSN), Bali Denpasar(DPS), Kagoshima(KOJ), Okayama(OKJ), Yonago(YGJ), Maldives(MLE), Manila (MNL), Hanoi(HAN), Ho Chi Minh City(SGN)

  • After completing online check-in of the following cities, passengers are required to go to the Hong Kong Airlines airport check-in counter to collect your boarding pass and complete airport security measures before flight departure:

    Los Angeles(LAX), San Francisco(SFO), Saipan(SPN)

  1. Input passenger’s name ,ticket number and departure
  2. Select your departing flight
  3. Input the details of your travel documents
  4. Select and confirm your seat
  5. Confirm the check-in summary
  6. Download Self-printed boarding pass or send the mobile boarding pass via SMS

    If you are eligible for lounge access, you are welcome to visit our VIP lounge with your boarding pass or mobile boarding pass presented at our VIP lounge reception desk, and enjoy the extra leisure.

  1. Mobile Check-In is available for Hong Kong Airlines flights departing from 48 hrs up to 1.5hrs before departure (For flight from / to U.S., online check-in is available only from 24 hrs up to 1.5hrs before flight)
  2. Mobile boarding pass (QR code) is now only available for flights departing from Hong Kong, Taipei, Vancouver, Okinawa, Tokyo, Osaka, Saporro, Seoul & Auckland. Passenger can directly proceed to the security and immigration and to the Boarding Gate (Not applicable for flights from / to U.S.)
  3. The Mobile Check-In Confirmation does not serve as Mobile Boarding Pass. Passengers departing from the selected airports (Excluding above mentioned cities) and have completed mobile check-in must proceed to Hong Kong Airlines airport check-in counters to retrieve the physical boarding pass
  4. Online check-in service is not available for codeshare flight operated by our partner carriers. Passengers are advised to arrive at the airport earlier to allow sufficient time for check-in procedures

  • Passengers are advised to arrive at airport check-in counters 3 hours prior to departure for necessary formalities and proceed to boarding gate for boarding right after check-in.
  • To comply with the enhanced security measures imposed by the Transportation Security Administration of the United States of America towards all US-bound Flights, all passengers have to undergo a series of security measures including passenger interviews at check-in counters.

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