Personal And Attentive Service


The best customer experience awaits when you travel with Hong Kong Airlines. We are committed to look after you at every step of your journey.

Family Zone

Our Family Zone is perfect for travellers who require extra assistance, including parents travelling with young children or infants, pregnant passengers, the elderly and customers with special needs. Our attentive ground staff will offer extra care and assist you with large items such as strollers or wheelchairs throughout the check-in process. 

* Family counter is available at Taipei, Osaka, Tokyo, Okinawa, Bangkok, Shanghai (Pudong) and Seoul (Incheon)

Care Ambassador

Our ground staff and cabin crew are more than happy to provide extra care and attention to passenger who require special assistance. Our care ambassadors wear a special badge to help you identify them. Feel free to approach them for help anytime. 

Professional Medical Travel Companion

We understand that some travellers require professional medical support during their travels. Enjoy peace of mind with service offered by Medical Travel Companions. The service is flexible and can be customized according to your needs. Learn more.

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