Your valuable feedback is crucial to our continued efforts in service enhancement. Please share your thoughts with us through the Feedback Form below or by correspondence to:
Customer Relations Manager
Hong Kong Airlines/Hong Kong Express Airways
L2, CNAC House,
12 Tung Fai Road,
Hong Kong International Airport
Lantau, Hong Kong
Fax: (852) 2215 3028
Obtaining Flight Certificates
If you need a certificate with flight details for insurance purposes, kindly send us the following details by fax or by post:
Passenger Name(s)
Flight Date and Number
Boarding Pass and Ticket Copies
Passport or HKID Card Copy
Contact Number
Mailing Address or Email Address
Feedback Form
Please fill in English and complete all fields which are marked with an asterisk (*).