Tel
Reservation Hotline Mon-Sun
+852 3151 1888 24hours services
Flight Status Enquiry Mon-Sun
+852 3713 1388 0900-2200
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Headquarters / Tung Chung Office

Address:

7th Floor, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau,
Hong Kong

Tel: +852 3151 1800
Fax: +852 3151 1838
Office Hours:

Mon-Fri: 9:00 am to 5:45 pm
Sat, Sun and Public Holidays: Close


 

Hong Kong Sales Office (Agencies enquiry)
Address:

28th Floor, Bank of East Asia Harbour View Centre, 56 Gloucester Road, Wanchai, Hong Kong.

Tel: +852 3923 7366
Fax: +852 3923 7377
Email: agency.desk@hkairlines.com
Office Hours:

Mon-Fri: 9:00 am to 5:45 pm
Sat, Sun and Public Holidays: Close



Reservations Office - Hong Kong Airlines  (Booking & general enquiry)
Tel: +852 3151-1888(Hong Kong)
+86 898 950715(China)
 

E-mail:
Office Hours:

call.center @ hkairlines.com
24 hours services



e-Services (online booking inquiry):
Email:  eservices@hkairlines.com


Ticketing Office

Address:

28/F, Bank of East Asia Harbour View Centre, 56 Gloucester Road, Wanchai, Hong Kong

Tel: +852 3923 7399
Fax: +852 3923 7377
Email: tktg.hkg@hkairlines.com
Office Hours:

Mon-Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun & Public Holidays: Close

 

Fortune Wings Club

Address:

Hainan Airlines Sales Co., LTD.,2/F, Longjing Building, 14 North Bailong Road, Haikou, Hainan, 570203, China

Tel. +86 898 950717 (Mainland) Office Hours: Mon-Sun 8:30 - 20:00
Email: ffp@hnair.com

Click here to see the special notice of Fortune Wings Club contact update.


Customer Relations Department:
Email: crd@hkairlines.com (Hong Kong Airlines)
Tel: (852)3151 4661(Voice Mail Service)

Fax: (852) 3151 1801


Media Enquiry
Corporate Communications Department
Email:  corpcomm@hkairlines.com
Telephone: 3151 4667 (Monday to Friday  9:00-18:00)
 


Baggage Enquiries / Lost and Found
For any delayed, stolen, lost or damaged baggage issues, please contact Hong Kong Airlines immediately for assistance.

Tel: +852 - 3713 1300 +01
Fax: +852 -  2261 0968
Email: baggage.services@hkairlines.com
Email: 5N024 Level 5 Terminal 1 Hong Kong International Airport, Lantau, Hong Kong
Office hour: Mon - Sun:0900-2300